Urgent Crisis Centers - FY 2025 Reports
Connecticut's Urgent Crisis Centers (UCCs) provide full crisis assessments in a safe location for any child and family in Connecticut experiencing a behavioral health crisis. There are three community-based UCCs funded by the Connecticut Department of Children and Families (DCF) and operated by Child and Family Agency of Southeastern Connecticut (New London), The Village for Families and Children (Hartford), and Wellmore Behavioral Health (Waterbury). There is an additional hospital-based UCC at Yale-New Haven Health, currently operating out of their emergency department.
This annual report provides an overview of UCC services using data entered by the three community-based UCCs into DCF's Provider Exchange (PIE) Database from July 1, 2024 - June 30, 2025. (Yale recently began entering limited data into PIE, which will be analyzed separately due to differences between hospital-based and community-based UCCs.) CHDI prepared this report with data received by DCF in our role as the UCC Performance Improvement Center for the State of Connecticut.
Since opening in 2023, the three community-based UCCs have served 2,460 children and youth (as of June 30, 2025).
Highlights from FY2025:
- 1,328 episodes of care
- 99.4% of children met their treatment goals, which was consistent across population groups
- 89% of children showed some level of improvement from intake to discharge
- 98% of children were discharged to their homes and communities
- Demographics of children served are similar to CT's overall child population in terms of race and ethnicity; a higher rate of female children were served (compared to overall population)
- Harm/risk of harm to self were the most common presenting problems statewide
- Schools were the most common referral source
The data also indicates that the UCCs are, as intended, successfully diverting a significant number of youth who would have otherwise gone to hospital emergency departments, with 51.7% of families indicating they would have sought help at the ED if UCCs were not available. This underscores the need to sustainably fund Connecticut's UCCs and other youth crisis services.
Download the full FY2025 annual report to learn more about UCC performance and outcomes:
FY2025 Quarterly Reports
CHDI published quarterly reports throughout the year to provide the UCCs with current data and feedback about the usage, quality, and outcomes of their services: