CHDI has helped Connecticut establish a nationally recognized Mobile Response and Stabilization Services (MRSS) program with strong continuous quality improvement through our work as Connecticut's Mobile Crisis Performance Improvement Center. We are now sharing these best practices with states and communities across the country through a MRSS Quality Learning Collaborative to help them develop their own high-quality mobile response systems.
Connecticut's Mobile Crisis Intervention Services, (formerly known as EMPS), provides 24/7 mobile children's mental health crisis services free of charge to all children in Connecticut through a network of fourteen provider sites across the state. Trained mental health clinicians are deployed to homes, schools and community locations to provide in-person crisis stabilization services and linkage to ongoing care for children in Connecticut.
CHDI serves as the Performance Improvement Center for the State’s Mobile Crisis Intervention Services through a contract with the Connecticut Department of Children and Families (DCF).
The Mobile Crisis Intervention Services Performance Improvement Center (PIC) carries out a number of functions for mobile crisis providers, DCF and others to improve mobile crisis service quality and outcomes, including:
We use the data and results to work directly with providers to examine their services, improve them where necessary, and promote the best possible outcomes for children and their families.
We have seen dramatic improvements in service access, quality and outcomes since we started working with mobile crisis providers in 2009.
In partnership with the Innovations Institute at the UConn School of Social Work, CHDI is working with states and counties across the country to develop high-quality MRSS systems in their own communities through the MRSS Quality Learning Collaborative (QLC). This QLC provides the opportunity for states to receive individualized coaching, resources, and peer interaction grounded in MRSS best practices.
To learn more about the Mobile Crisis Intervention Services Performance Improvement Center or the MRSS QLC, contact Kellie Randall.
![]() |
Kellie Randall - Director of Quality Improvement randall@uchc.edu 860-679-8098 |
![]() |
Yecenia Casiano - Senior Project Coordinator casiano@uchc.edu 860-679-2336 |