Our Work

Care Coordination Performance Improvement Center (PIC)


Care coordination is indispensable to the effective operation of a system of care and community collaborative. Care coordination uses the high fidelity "wraparound" approach to support families in identifying and meeting their needs. 

Care coordination services are provided to children and youth 18 and younger or who are still in school:

  • Meet the criteria for "Serious Emotional Disturbance" (SED)
  • Have complex behavioral health needs
  • Require intensive coordination of multiple services to meet those needs

Wraparound is a strength-based model in which a care coordinator helps the child and family identify a team of supports, made up of professionals as well as natural supports. The care coordinator, child, family, and team of supports develop and implement a plan of care. The care coordinator uses clinical and community systems knowledge to broker and advocate for services, and coordinates and monitors the implementation of the plan of care. Care Coordinators are extensively trained in the Wraparound practice model. Wraparound is a research-based process that has been widely implemented in community settings to improve outcomes for youth with SED. Research has clearly demonstrated that outcomes associated with Wraparound are better when it is implemented with fidelity to the model.

CHDI’s Performance Improvement Center helps monitor and improve fidelity to the Wraparound model, and support better child and family outcomes, using the following strategies:

  • Data collection, analysis and reporting on service and fidelity measures to the statewide network of Care Coordination providers
  • Data-informed training and coaching services at the site level
  • Data analysis to support program-wide quality improvement efforts 

To learn more about the Care Coordination Performance Improvement Center, contact Kellie Randall or visit the WrapCT website.

Kellie Randall - Director of Quality Improvement